Fashion Jewelry Exchange and Refund Policy

Unfortunately, fashion jewelry items are not refundable or exchangeable.

We offer the best quality and sophisticated fashion jewelry that can elevate your look. Fashion jewelry is crafted with unique designs and delicate materials, which complicates the process of exchanges or refunds.

Please note that we do not accept returns or exchanges for any fashion jewelry items such as earrings, necklaces, rings, hair pieces, custom jewelry, or any other types of jewelry.

For hygiene reasons, we kindly request that all customers inspect their fashion jewelry carefully upon receipt. In the rare event of a manufacturing defect, please notify the service team within 24 hours of receipt with detailed photos if you notice any minor imperfections. Please retain your proof of purchase for any potential inquiries regarding your fashion jewelry.

Our goal is to ensure your satisfaction with every purchase. Should you have any questions or concerns,? Please do not hesitate to reach out to our dedicated support team.

We appreciate your understanding and thank you for choosing ELCY ISLAND!